Operations Coordinator

Key Accountabilities

Management of non-match day events including but not limited to End of Season Dinner, Member and Debenture events, Foundation events and Sponsorship networking events. Prepare all event documentation and coordinate with relevant internal departments to ensure consistent, high level service throughout the pre-event, event and post-event stages

To lead on the day to day facilities management contract, relating to cleaning, security and maintenance as well as the compliance and minimum standards relating to our Safety Certificate.

To lead on the management of the day to day pitch maintenance contract as well as annual budgets associated to this contract.

Support the Head of Operations with the tender process for key projects and contracts.

Ensure processes around contractor management are in place and necessary H&S documentation is received on time.

Key contact for C&E sales team to ensure daily stadium operations and events run smoothly

Work with the commercial team to drive and enhance the product offering for all commercial networking events

Manage stadium signage requirements, including off-season updates and various competition requirements

Oversee utilities contracts ensuring best value and reviewing on a regular basis

Assist Operations Manager with match days from an events management perspective including, stewarding, car parking, paramedics, crowd doctor, and match day entertainment

Work with the Operations Manager and Head of Operations to submit planning, licensing and building control applications to the local council where relevant

Support the Operations Manager with research and delivery of new events

Ad-hoc tasks in order to support the Operations Manager

 

Skills and Knowledge

Minimum of 2 years Event industry experience

Proven track record in delivering events and operational projects

Experience of working at a stadium or within facilities management is desirable

Excellent communications skills with the ability to build strong relationships, both internally and externally

Excellent attention to detail and a high level of accuracy

Excellent customer service skills

Ability to work under pressure and to deadlines

Multi-tasking skills

Negotiation skills

Strong IT Skills (Word, Excel, PowerPoint)

Highly self-motivated

Dynamism and enthusiasm for working to achieve win-win outcome

Ability to work closely and collaboratively with suppliers and stakeholders

 

Competencies

Highly organised and efficient

Passionate about delivering the best customer service experience

Positive, ‘can do’ attitude

A strong team player and collaborative working style

Forward thinker, committed to driving continual improvement

Commitment to taking ownership of a project and passionate about delivering to a high standard

 

Behaviours

Customer Focus - Commits to meeting the expectations and requirements of internal and

external customers; acts with customers in mind; values importance of providing high-quality customer service

Teamwork - Interacts with others in a sensitive and effective way. Respects and works well with others. Seen as a team player, is cooperative, takes direction and solves problems for the good of all

Quality orientation - Shows awareness of goals and standards. Follows through to ensure that quality and productivity standards are met

Planning and organizing - Organises and schedules events, activities and resources.

Monitors timescales and plans

Driving Success - Takes action to deliver beyond what is expected; committed to excellent quality of work; proactive

We regret that we are unable to acknowledge every application.  All successful candidates will be contacted as soon as possible.  If you are contacted, please note that, as part of the registration process, you will be required to provide us with proof of identity and proof of eligibility to work in the UK. You may view our privacy policy on our website.

SGR (St George’s Recruitment Limited)- Sport, is acting as an employment agency in regard to this vacancy.  We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the sporting industry. If you’re looking for a fresh approach to sports recruitment, please contact us now.

Job Summary

Sector:
Clubs & Teams
Location:
London
Function:
Events & Operations
Salary:
£25,000
Salary Benefits:
-
Reference:
BM1202
Date Added:
12th Feb 2020

Apply Now

Please correct the errors and try again.
Submit CV
:
*
:
*
:
*
Name Is Valid
:
Character Count: 0 (Max Length: 1600)
Verification
CAPTCHA
Enter the code shown: