Management of non-match day events including but not limited to End of Season Dinner, Member and Debenture events, Foundation events and Sponsorship networking events. Prepare all event documentation and coordinate with relevant internal departments to ensure consistent, high level service throughout the pre-event, event and post-event stages
To lead on the day to day facilities management contract, relating to cleaning, security and maintenance as well as the compliance and minimum standards relating to our Safety Certificate.
To lead on the management of the day to day pitch maintenance contract as well as annual budgets associated to this contract.
Support the Head of Operations with the tender process for key projects and contracts.
Ensure processes around contractor management are in place and necessary H&S documentation is received on time.
Key contact for C&E sales team to ensure daily stadium operations and events run smoothly
Work with the commercial team to drive and enhance the product offering for all commercial networking events
Manage stadium signage requirements, including off-season updates and various competition requirements
Oversee utilities contracts ensuring best value and reviewing on a regular basis
Assist Operations Manager with match days from an events management perspective including, stewarding, car parking, paramedics, crowd doctor, and match day entertainment
Work with the Operations Manager and Head of Operations to submit planning, licensing and building control applications to the local council where relevant
Support the Operations Manager with research and delivery of new events
Ad-hoc tasks in order to support the Operations Manager
Skills and Knowledge
Minimum of 2 years Event industry experience
Proven track record in delivering events and operational projects
Experience of working at a stadium or within facilities management is desirable
Excellent communications skills with the ability to build strong relationships, both internally and externally
Excellent attention to detail and a high level of accuracy
Excellent customer service skills
Ability to work under pressure and to deadlines
Strong IT Skills (Word, Excel, PowerPoint)
Dynamism and enthusiasm for working to achieve win-win outcome
Ability to work closely and collaboratively with suppliers and stakeholders
Highly organised and efficient
Passionate about delivering the best customer service experience
Positive, ‘can do’ attitude
A strong team player and collaborative working style
Forward thinker, committed to driving continual improvement
Commitment to taking ownership of a project and passionate about delivering to a high standard
Customer Focus - Commits to meeting the expectations and requirements of internal and
external customers; acts with customers in mind; values importance of providing high-quality customer service
Teamwork - Interacts with others in a sensitive and effective way. Respects and works well with others. Seen as a team player, is cooperative, takes direction and solves problems for the good of all
Quality orientation - Shows awareness of goals and standards. Follows through to ensure that quality and productivity standards are met
Planning and organizing - Organises and schedules events, activities and resources.
Monitors timescales and plans
Driving Success - Takes action to deliver beyond what is expected; committed to excellent quality of work; proactive
SGR (St George’s Recruitment Limited)- Sport, is acting as an employment agency in regard to this vacancy. We specialise in finding great jobs for great people; our consultants handle a wide range of roles within the sporting industry. If you’re looking for a fresh approach to sports recruitment, please contact us now.